Privacy Policy

Effective Date: 23 April, 2026
 Company: Indhiyars Tech Solutions
Location: Chennai, Tamil Nadu, India

1. Introduction

At Indhiyars Tech Solutions, trust (Nambikkai) is the foundation of our technology. We engineer AI WhatsApp systems and business automation architectures for Indian enterprises. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our software solutions, or engage with our consulting services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this policy.

2. Our Role in Data Processing

Because we provide B2B automation services (such as conversational AI agents and CRM/POS integrations), we handle two distinct categories of data:

  • Client Data: Information about you (our direct business customers, such as franchise owners or real estate brokers). For this data, Indhiyars Tech Solutions acts as the Data Fiduciary.

  • End-User Data: Information about your customers (e.g., a patient booking an appointment or a consumer ordering food via WhatsApp). For this data, Indhiyars Tech Solutions acts strictly as a Data Processor. We only process this data according to your explicit instructions and automated workflow configurations.

3. Information We Collect

We may collect the following types of information:

A. Information You Provide to Us (Client Data)

  • Contact Information: Name, email address, phone number, and company details provided during the “Free Process Audit” or sales inquiries.

  • Billing Information: GSTIN, billing address, and payment details required for subscription plans (Seed, Scale, Enterprise).

  • System Credentials: API keys, webhook URLs, and temporary access tokens required to integrate our n8n workflows and Python scripts with your existing software stack (CRMs, POS systems, ERPs).

B. Information Processed via Our AI & Automation Systems (End-User Data)

When your customers interact with the WhatsApp AI agents we deploy for you, the system processes:

  • Chat transcripts, order details, lead qualification responses, and scheduling requests.

  • Metadata provided by the WhatsApp Business API. (Note: We do not use your end-user data to train our own proprietary models or sell it to third parties. It is processed solely to execute your specific business workflows).

4. How We Use Your Information

We use the information we collect to:

  • Deploy, maintain, and monitor your AI agents and automation workflows.

  • Provide SLA-backed customer support and monthly business process consulting.

  • Process subscription payments and generate GST-compliant invoices.

  • Analyze system performance and identify bottlenecks to improve our process discovery services.

  • Comply with legal obligations, including maintaining records for MCA and DPIIT regulatory requirements.

5. Data Sharing and Third-Party Sub-processors

We do not sell, rent, or trade your personal information. However, to provide our “Infrastructure as a Service,” we utilize trusted third-party sub-processors, including:

  • Meta / WhatsApp: To facilitate the WhatsApp Business API infrastructure.

  • Cloud Hosting Providers: Secure servers (e.g., AWS, Google Cloud) where your dedicated automation architectures and custom Python scripts are hosted.

  • Workflow Engines: Enterprise-grade platforms like n8n utilized for workflow orchestration.

We ensure all third-party sub-processors employ strict data security standards.

6. Data Security

We implement robust administrative, technical, and physical security measures to protect your personal information. Our custom architectures are designed with secure API routing, encrypted database syncing, and strict access controls. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

7. Data Retention

We retain Client Data for as long as your account is active or as needed to provide you services, comply with our legal obligations in India, resolve disputes, and enforce our agreements.

For End-User Data processed through our WhatsApp AI and business automations, retention periods are determined by you, the client. We configure automated data-clearing protocols based on your specific compliance requirements.

8. Your Privacy Rights

Depending on your jurisdiction, including the provisions of India’s DPDP Act, you have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request that we correct inaccurate or incomplete data.

  • Erasure: Request the deletion of your personal data, subject to legal and operational requirements.

  • Withdraw Consent: Withdraw your consent for data processing at any time (which may impact our ability to provide certain automation services).

9. Updates to This Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time. If we make material changes, we will notify you by updating the “Effective Date” of this policy and, where required, sending a direct notification to the email address associated with your Indhiyars Tech Solutions account.

10. Contact Us

If you have questions, comments, or concerns about this Privacy Policy, your data rights, or our security practices, please contact us at:

Indhiyars Tech Solutions Empowering the Digital India Vision through AI.
Email: vanakkam@indhiyars.com Phone: +91-9159912304 Address: No 87, 1st floor, 4th Cross street, Telephone nagar, Perungudi, Chennai – 600096, Tamil Nadu, India